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Dane Hargrave is a highly accomplished operations leader with extensive experience in Network Operations Center management and Service Reliability Engineering. They have held significant roles at companies such as NICE CXone, Genesys, and Fairchild Semiconductor, focusing on incident management, customer success, and implementing lean and agile methodologies. With a Bachelor's degree in Business Information Systems and an MBA, Dane has successfully led cross-functional teams, driven continuous improvement initiatives, and mentored staff to enhance operational efficiency. Currently, they direct the Network Operations Center at NICE CXone, where they oversee incident management and site reliability engineering.