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Ishan Shah is an accomplished Customer Success Manager and Senior Digital Delivery Business Analyst with over 9 years of experience in IT Projects and Software Development initiatives. They began their career as a Tech Associate at Tata Consultancy Service e-Serve and progressed through roles such as Senior Business Analyst at Celusion Technologies Pvt. Ltd. and Manager of Products & Solutions at Newgen Software. Ishan's expertise lies in facilitating effective client requirement meetings, performing gap analysis, and delivering efficient solutions. They hold a B.Sc. in Information Technology from S.K. Somaiya College and an MBA in Information Technology from the Indian Institute of Planning and Management.