A. Sai Nikilesh Reddy is a Contact Center Engineer at New Era Technology, US, since July 2021, specializing in operational support and maintenance for Cisco Unified Contact Center Enterprise (UCCE) and Unified Communications (UC) systems, as well as third-party applications like Verint and Genesys. Prior experience includes a role as Senior Analyst at Capgemini from December 2017 to July 2021, where A. Sai Nikilesh Reddy managed MACD tasks and conducted maintenance for Cisco UCCE infrastructure. Earlier experience as an Analyst involved providing L1-level support in networking, focusing on troubleshooting and monitoring network health. A. Sai Nikilesh Reddy holds a Bachelor of Engineering in Electrical and Electronics Engineering from JEPPIAAR SRR Engineering College.
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