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Rhonda Colony Boyer is a senior leader in the insurance and financial services industry with extensive experience in managing multi-line property and casualty claims operations and employee benefits. Currently serving as the Continuous Improvement Sustainability Leader at New York Life Insurance Company, Rhonda has previously held key roles such as Director of Claims at Lincoln Financial Group and Claims Operations Manager at Liberty Mutual Insurance. An advocate for Lean management methodologies, Rhonda is dedicated to creating a culture of continuous improvement and exceptional customer service. Rhonda holds a BA in Business Management from the University of Pittsburgh, which they are currently pursuing.