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Evan J. Smith is a Corporate Vice President of Customer Advocacy/Experience at New York Life, where they have been instrumental since 2021 in enhancing customer service strategies across multiple call centers. With a background in management training and operations, they have led diverse teams, developed reporting mechanisms for data analysis, and received recognition as a top service professional. Smith holds a Bachelor of Science in Psychology from Northeastern University and an MBA from Indiana University’s Kelley School of Business.