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Palak Jain is a Service Delivery Specialist at Network for Learning (N4L) since May 2022, focusing on project support and scheduling within PMO governance. Prior to this role, Palak served as a Service Delivery Coordinator at New Zealand Post from September 2015 to April 2022, where responsibilities included customer relationship management and business growth initiatives. Additional experience includes roles as a Card to Call Administrator at New Zealand Post, both before and during a tenure, handling customer inquiries and training staff. Palak began a career as a Customer Service Officer at Kiwibank and progressed from Shift Manager to Store Manager at Oporto Franchising Pty Ltd, overseeing operations and customer service. Education includes a Diploma in Business Level 6 from Cornell Institute of Business and Technology and a Bachelor of Commerce from Veer Narmad South Gujarat University.