Swarnima Gupta is a Customer Success Manager at Netcore Cloud, specializing in the MEA and SA regions since September 2023, with a strong focus on enhancing client satisfaction and fostering long-term partnerships. Previously, as a Senior Analyst in Customer Success at Haptik from September 2022 to August 2023, Swarnima coordinated cross-functional teams to implement customer feedback, significantly boosting customer satisfaction and retention rates. Swarnima's earlier experience includes working as an Assistant System Engineer at Tata Consultancy Services from November 2020 to August 2022, where tasks involved website development and deployment based on client change requests, as well as technical proficiencies in Linux and SQL. Initial experience as a Linux System Engineer at IIEC-Redhat Linux involved server configuration and infrastructure optimization. Swarnima holds a B.Tech degree in Computer Engineering from Lokmanya Tilak College of Engineering, earned between 2016 and 2020.
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