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Megha Thapar is a seasoned professional in customer service and training management, currently serving as the Customer Service Division Manager and Customer Success Manager at NetCom Learning since March 2016. In these roles, Megha develops engagement strategies to foster professional relationships with clients and oversees the administration of training programs to address organizational development needs. Previously, Megha held the position of Training Manager, where responsibilities included assessing training needs and conducting in-person training sessions, and also worked as an HR Recruiter focused on hiring instructors for various technologies. Prior experience includes a position as a Recruiter at Manpower from June 2015 to February 2016. Megha holds an MBA in HR from Chitkara University and a Bachelor’s degree in BBA from Panjab University. Additional education includes coursework on Coursera.