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Pankaj Agrawal is an operations and customer experience leader with extensive expertise in new product introduction and strategic direction. Currently serving as Senior Manager of NPI Engineering and Google Cloud NetApp Volumes Partner Program at NetApp, Pankaj oversees cross-functional teams to ensure impactful launches, including a recent successful service offering expected to generate $100 million in annual recurring revenue. Pankaj's background includes positions at notable companies such as Cisco Systems and Pure Storage, and they hold multiple advanced degrees, including an MBA from Cornell. With a skill set encompassing program management and service strategy, Pankaj effectively bridges the business and technical domains, driving operational excellence and collaboration across global teams. In their free time, Pankaj enjoys learning, traveling, and gardening.