Sara McIntosh is an experienced professional in user operations and communications, currently serving as a User Operations Senior Associate and Private Support Lead at NerdWallet since May 2013. In this role, Sara oversees support operations, manages a contractor workforce, and facilitates knowledge management and community engagement, while also leading Zendesk operations and fostering cross-functional partnerships. Prior to this, Sara held positions as a Senior Communications Analyst, focusing on integrated marketing for the mortgage and homebuying sectors, and as an Outreach Coordinator, where content partnerships and freelance writer management were key responsibilities. Sara's earlier experience includes volunteering at the Housing Authority of the City of Bridgeport and various roles in transcription, proofreading, and editorial work. Sara holds a Bachelor's degree in English and Linguistics from Northeastern University, earned in 2012.
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