Jonathan Jack is a Program Specialist at nbnâ„¢ Australia, with a strong background in project management and process improvement since May 2016. Notable accomplishments include leading the Madison Pillar Project to enhance FTTN stability, creating an automated Pricing Tool, and transitioning the Tech Choice program to Salesforce. Previously, Jonathan served as a Recoverable Damages Coordinator, automating cost recovery processes, and as a Serviceability Specialist, managing customer connections and network availability. Jonathan's earlier experience includes roles as a Senior Customer Service Representative at iiNet and as a Manager at Laser Strike and Bakers Delight. Educational qualifications include a Graduate Certificate in Data Analytics from Deakin University and a Bachelor of Software Engineering from Monash University.
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