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Victoria Hamilton is a versatile operational leader specializing in customer experience and business transformation across large multi-national organizations. They began their career at GE Money as a Client Relationship Manager before progressing through various leadership roles, including Senior Black Belt Project Manager at Scottish Power and Director of Member Contact at Nationwide Building Society. They founded Orange Falcon Consulting and have held strategic positions at notable companies such as Medallia and HSBC, driving significant improvements in customer operations and engagement. Victoria holds degrees in International Business and has completed an executive leadership program at Cranfield School of Management.