National Express is the UK’s largest scheduled coach operator. They are headquartered in Birmingham, with locations across the country. Their national network serves over 750 UK towns and cities. They run round-the-clock services to the UK's major airports and their festival and events services take customers to sport and music events as well as festivals.

Transportation

National Express

National Express' headquarters in Birmingham, United Kingdom

This department manages and enhances customer interactions, ensuring satisfaction and support across various service channels.

Customer Service Operations

The Operations Team at National Express is responsible for ensuring the efficient and effective delivery of scheduled coach services across the UK. This includes overseeing service performance, managing day-to-day operations, and optimizing the customer experience. The team collaborates closely with other departments to implement safety protocols, streamline processes, and respond to customer inquiries, ensuring a reliable and pleasant journey for passengers nationwide.

Operations Team

The Information Technology Team at National Express is responsible for managing and supporting the company's technology infrastructure, ensuring that systems run efficiently and securely. This team oversees everything from server administration and IT support to cybersecurity and digital program management. Additionally, they play a crucial role in developing and enhancing digital platforms, including ecommerce and mobile applications, to improve customer experience and operational effectiveness.

Information Technology Team

This department manages and oversees all transportation operations and personnel to ensure safe and efficient transit.

Transportation Services

The Data Analysis and Insights Team at National Express is responsible for leveraging data to drive strategic decision-making and enhance operational efficiency. They analyze customer behaviors, market trends, and service performance to provide actionable insights that improve service offerings and optimize resource allocation. Additionally, the team ensures data governance and compliance, while fostering a culture of data-driven decision-making across the organization.

Data Analysis and Insights Team

The Engineering Team at National Express is responsible for ensuring the safety, compliance, and efficiency of the company's fleet and infrastructure. This team develops innovative technical solutions, oversees engineering management, and coordinates regulatory compliance for various operations, including coaches and buses. They play a critical role in enhancing operational performance while supporting the company's commitment to delivering reliable transport services across the UK.

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People (12)

Jobs (0)

Other teams

Operations Team

Information Technology Team

Transportation Services

Data Analysis and Insights Team

Engineering Team

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People (12)

Jobs (0)

Other teams

Operations Team

Information Technology Team

Transportation Services

Data Analysis and Insights Team

Engineering Team

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