Janicanne Shane, MA, is a seasoned professional in client success and engagement within the mental health sector, currently serving as the Director of Client Success for Mental Health First Aid USA at the National Council for Mental Wellbeing since May 2020. Shane has played a pivotal role in establishing and managing the inaugural client success department, supporting over 9,000 organizations. With prior experience as Director of Engagement and Program Manager for Instructor Engagement at Mental Health First Aid USA, Shane successfully combined teams and enhanced instructor quality. Previous leadership roles include Product Design Manager at MENTOR: The National Mentoring Partnership, Director of New Student and Family Programs at Berklee College of Music, and Academic Advisor at Duke University. Shane holds a Master of Arts in Student Affairs Administration from Ball State University and a Bachelor of Science in Marine Science from the University of New England.
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