Morten Severin Henriksen is a strategic and customer-focused digital leader with over 7 years of experience driving transformation in regulated environments, particularly within the financial services industry. Currently a Senior Digital Product Manager at NAB, Morten leads initiatives to modernize customer servicing by integrating automation and enhancing self-service capabilities. Their background spans roles in HR, business analysis, and digital product management, complemented by degrees in business administration, human resource management, and user experience design, along with a recent graduate certificate in digital transformation. Morten's diverse expertise enables a human-centric approach to digital solutions that optimize customer experience and operational efficiency.
Location
Melbourne, Australia
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