Dustin Laidsaar is an experienced professional currently serving as the Sub-Domain Orchestration Lead for Personal Bank, Direct Banking at NAB since June 2022, where responsibilities include overseeing technology delivery and aligning strategies. Prior to NAB, Dustin worked at Avaya from April 2013 to June 2022 as a Strategic Business Consultant and held various roles including Enterprise & Government Account Manager at Commonwealth Bank of Australia from July 2010 to March 2013, and Contact Centre Operations Manager at Virgin Blue/Virgin Australia from November 2005 to June 2010. Earlier experience includes a Telephone Account Manager role at People Telecom and Call and Workforce Planning Manager at Telstra. Dustin's career spans extensive work in technology delivery, customer experience innovation, and operational efficiency across multiple industries.
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