Laetitia Dumortier possesses extensive experience in human resources and operational management across various esteemed organizations. Currently serving as DRH at Mondial Relay since January 2022, Laetitia previously held the position of Directrice des opérations at Chronodrive, where responsibilities included leading operations in 55 stores to enhance performance and customer satisfaction. Prior experience at Auchan Retail spanned multiple roles, including Directrice Transformation RH, DRH Région Sud, and Responsable Ressources Humaines, contributing to cultural transformations, organizational optimizations, talent development, and the modernization of customer service processes. Laetitia holds an MBA in Management from Université Laval and a Master's degree from EDHEC Business School, complemented by a degree in Public Service from IEP Strasbourg.