ModSquad provides on-demand customer support, content moderation, social media, and community management services globally.

Internet

ModSquad

The Austin office focuses on client services, IT support, and revenue operations to enhance operational efficiency.

Austin

ModSquad's headquarters in Sacramento, CA, United States

The Brooklyn office focuses on community engagement and sales strategies, leveraging social media for brand outreach.

Brooklyn

Amy Pritchard

David Wohlwend

Mary H. Lex

Mike Pinkerton

Tim Rolston

Richard Weil

Brian Tonar

This department focuses on providing assistance and solutions to customers, ensuring a positive experience through dedicated support and service.

Customer Support

The Customer Support Team at ModSquad is dedicated to delivering exceptional service to clients and their customers by addressing inquiries, resolving issues, and providing support across various channels. Team members, including Customer Care Advocates and Support Specialists, engage with users in multiple languages while ensuring a high standard of professionalism. Their goal is to enhance customer satisfaction and foster positive user experiences through responsive communication and expert assistance.

Customer Support Team

This department oversees planning, execution, and completion of projects, ensuring they align with organizational goals and deadlines.

Project Management

The Sales and Account Management Team at ModSquad is responsible for driving revenue growth through strategic sales initiatives and maintaining strong relationships with clients. This team focuses on identifying new business opportunities, managing client accounts, and ensuring customer satisfaction by delivering tailored solutions in customer support, content moderation, and community management. Their collaborative efforts optimize sales operations and enhance client experiences, contributing to the company's overall success.

Sales and Account Management Team

The Human Resources Team at ModSquad is dedicated to fostering a supportive and productive work environment by managing talent acquisition, employee relations, benefits, and compliance. They streamline recruitment processes, enhance employee engagement, and ensure compliance with regulations while leveraging HR analytics to drive strategic initiatives that align with the company’s mission of delivering exceptional customer support and community management services globally.

Human Resources Team

This department oversees the moderation and quality assurance of online content across various platforms.

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ModSquad

Org chart

Teams

Customer Support

Customer Support Team

Project Management

Sales and Account Management Team

Human Resources Team

Content Management

Offices

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ModSquad

Org chart

Teams

Customer Support

Customer Support Team

Project Management

Sales and Account Management Team

Human Resources Team

Content Management

Offices

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