Izzie Smith is a skilled professional with extensive experience in customer engagement and experience design, currently serving as Customer Engagement Lead at Mirvac since November 2022, where responsibilities include enhancing customer interaction across business units. Prior roles at Mirvac included Customer Experience Designer, focusing on comprehensive customer experiences. Previous positions as Principal Consultant at Q5 involved leading teams, managing stakeholders, and mentoring junior consultants, with a strong emphasis on research and implementation of operational models. Earlier career experiences include roles at British Airways within the Leaders for Business graduate program, where Izzie managed operational and technical projects, and began as a Customer Service Representative. Izzie holds a Bachelor of Arts in History from the University of Exeter and has participated in educational exchange programs at William & Mary.
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