Charles Li is a Principal Program Manager Lead at Microsoft, where they lead efforts in Dynamics 365 Omnichannel for Customer Service, focusing on delivering seamless and personalized support experiences. Prior to this role, Charles managed various teams within Microsoft, specializing in big data pipelines, predictive analysis, and machine learning to enhance customer support. Charles holds an MBA from Fudan University and a Bachelor's degree in Computer Science from Chongqing University.
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Seattle, United States
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