Angela Ruggiero is currently a Business Program Manager at Microsoft, where they manage a team of writers to enhance the Global Support team's access to updated content, driving knowledge sharing and improving customer satisfaction. Previously, Angela held various roles at Microsoft, including Account Manager, Technical Support Engineer, and Technical Writer, contributing significantly to online advertising support and partner account management. Prior to Microsoft, Angela worked at JDA Software for eight years as a Customer Support Specialist and Functional Analyst. Angela earned a Master’s degree in Information Systems Management from Keller Graduate School of Management and a Bachelor’s degree in Business Administration from DeVry University. Additionally, they obtained a certificate in Web Technology Solutions from the University of Washington.
Location
Seattle, United States
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