Cynthia Marquez is an accomplished professional with extensive experience in program and project management at Metrolinx since July 2014, holding various senior roles including Senior Manager of the Contract Renegotiation Program and Senior Project Manager for the TTC Settlement Program. Cynthia has successfully overseen the delivery of significant fare programs and projects aimed at enhancing customer and employee experiences, managing capital project budgets exceeding $200 million, and ensuring alignment with organizational objectives. With a strong background in customer service delivery, stakeholder management, and cross-functional collaboration, Cynthia has played a key role in improving operational efficiency and service quality across multiple initiatives, consistently demonstrating leadership in both planning and execution of complex projects within the public transit system. Prior to Metrolinx, Cynthia held senior business analyst roles at LoyaltyOne and AIR MILES Reward Program, where strategic project management and business analysis skills were effectively leveraged to optimize customer care and operational processes.
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