Athul Mani is an experienced IT specialist currently employed at Shopify since March 2025, demonstrating strong collaboration skills with internal teams. Previously, Athul has worked as a customer service representative at Metro Inc. since November 2021, where responsibilities included processing financial transactions and providing tailored solutions to enhance customer satisfaction. Prior experience includes serving as a technical support specialist at Cogeco Connexion, where significant contributions improved service downtime and customer retention. Additionally, Athul held the position of technical support analyst at Tata Consultancy Services, achieving a high customer satisfaction rate through effective communication. Athul holds a postgraduate degree in Information Technology Business Analysis from Conestoga College and a Bachelor of Technology in Mechanical Engineering from Mar Baselios College of Engineering and Technology.
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