Candace King-Macaluso is a dynamic, results-driven professional with a passion for leading high-performing contact centres and large teams. Currently, they serve as the Senior Operations Manager Customer at McMillan Shakespeare (MMSG), driving service delivery and operational improvements. Previously, Candace held various managerial roles at Monash University, including Operations Manager for Examination Services, overseeing extensive operational initiatives. Their extensive experience includes leadership roles in the Victorian Department of Health, where they integrated branch call lines into a new contact centre, and Protector Autoglass, where they managed deliveries and schedules. Candace holds a Graduate Certificate of Business Administration from Swinburne University of Technology.