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Steven Ward is a seasoned operator and strategist currently serving as the VP of Customer Experience and Operations at Max Retail, where they focus on enhancing business operations and customer engagement. With a decade of experience, Steven previously held the position of Chief of Staff to the CEO at Recharge and has had leadership roles at Lightspeed Commerce and NuORDER, demonstrating deep expertise in business operations and product strategy. Additionally, they have contributed to operational and product development at Praxis and serve as a CRO advisor for ShipLogix. Steven earned a Bachelor of Science in Business Administration and Management and two MBAs in Finance and Strategy from Pepperdine Graziadio Business School.