Tim Laybutt is a Vice President of Consumer Support Services at Mastercard, specializing in customer experience and operational strategy. They have held several significant roles, including Program Director at equigroup Pty Ltd, Director of Process Engineering and Call Centres at American Express, and General Manager of Operations at Onceonline. Previously, Laybutt served as Executive Manager for General Insurance and Life Products at Commonwealth Bank of Australia and General Manager for Business Transformation at Telstra. With expertise in customer experience and digital transformation, Laybutt is recognized for driving service excellence across various sectors.
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Sydney, Australia
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