Kristy O'Dowd currently serves as a Deployment Manager for Global Operations at Marriott International, overseeing Digital Guest Services projects such as Enhanced Security Solutions and Mobile Key, with a focus on US/Canada properties and recently on Caribbean/Latin America initiatives. Kristy's experience with Marriott began as an intern, and spans various roles including Front Desk Manager, Senior Rooms Operations Manager, and Operations Support Resources for the Americas. A proven leader, Kristy has managed teams across front office and guest services, consistently enhancing guest satisfaction and operational efficiency. Kristy holds a Bachelor of Science in Hospitality Administration/Management from Kent State University, achieving a major GPA of 4.0 and a cumulative GPA of 3.9.
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