Nicholas Chausse is an experienced professional in the insurance industry, currently serving as the Director of the Insurance Service Center and Sales at MAPFRE since January 2014. Nicholas has held various roles within the company, including Manager of Customer Engagement & Operations and Supervisor of the Insurance Service Center, showcasing expertise in customer service, operations management, and process improvement. Key responsibilities include engaging with prospective agents, maintaining service level standards, and creating training materials for new systems. Nicholas is fluent in Massachusetts personal lines products and has a strong background in processing policy changes and assisting agents and insureds. Prior to MAPFRE, Nicholas gained experience in customer service at Mercer and completed internships in media and sports broadcasting, holding a Bachelor's degree in Communication from Worcester State University.
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