Wayne Woo is an accomplished professional with extensive experience in customer care and management across various industries. Currently serving as VP of Maybank Group Customer Care since December 2015, Wayne manages a regional customer care center with approximately 880 seats, supporting multiple banking and insurance services. Previous roles include Head of Manara Maxis Contact Center, where Wayne oversaw operations for a prominent telecommunications provider, and Senior Manager at American Express, focusing on merchant services strategy for the Asia Pacific and Japan regions. Wayne's career began at Agilent Technologies as a Quality Manager, leading various quality assurance and customer service initiatives, and includes senior management positions at Dell, where strategic customer care operations were reengineered. Wayne holds a Bachelor of Technology in Quality Control and Instrumentation from Universiti Sains Malaysia.
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