Majorel is an international service company, specializing in customer experience and business process outsourcing and has more than 50,000 employees.

Outsourcing

Majorel

Majorel's headquarters in Luxembourg, Luxembourg

Thomas Mackenbrock

Sanaa El Fetouhi

Dominique Decaestecker

Mehak Sharma

Manisha Sahu

Aurelien Bouriot

Otmane Serraj

Iñigo Arribalzaga

The Finance Team at Majorel oversees and manages the financial health of the company. Their responsibilities include financial planning and analysis, budgeting, treasury management, financial reporting, and ensuring compliance with financial regulations. They also drive finance transformation initiatives to enhance financial efficiency across Majorel’s global operations.

Finance Team

The Leadership Team at Majorel is responsible for setting the strategic direction and overarching vision of the company, ensuring alignment across all segments and regions. Composed of key executives including regional CEOs and functional leaders, this team drives transformation initiatives, oversees financial performance, and fosters a culture of excellence in customer experience and business process outsourcing on a global scale. Their collaborative approach aims to enhance operational efficiency and deliver innovative solutions to meet evolving client needs.

Leadership Team

The Team Management at Majorel oversees the performance, development, and quality assurance of various teams within the company. They ensure that employees receive proper training, maintain quality standards, and effectively manage content moderation and customer service operations to optimize overall business performance.

Team Management

The Global Operations and Service Management team at Majorel ensures seamless customer experience and business process outsourcing across their international markets. This team oversees compliance, operational strategies, employee wellbeing, service delivery, and strategic sourcing to support Majorel's global accounts and maintain high standards of service excellence.

Global Operations and Service Management

The HR and Talent Acquisition team at Majorel oversees the recruitment, onboarding, and administration of new hires, ensuring a seamless process from talent sourcing to integration into the company. They also manage payroll, support employee relations, and develop strategic HR initiatives to attract and retain top talent across Majorel's global operations.

HR and Talent Acquisition

The Customer Service team at Majorel is dedicated to delivering exceptional support and resolving inquiries for clients, with a strong emphasis on providing high-quality customer experiences. This team, consisting of senior specialists and managers, handles complex issues, manages customer interactions efficiently, and ensures satisfaction for clients, particularly for the Booking.com German account.

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Majorel

Org chart

Teams

Finance Team

Leadership Team

Team Management

Global Operations and Service Management

HR and Talent Acquisition

Customer Service

Offices

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Majorel

Org chart

Teams

Finance Team

Leadership Team

Team Management

Global Operations and Service Management

HR and Talent Acquisition

Customer Service

Offices

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