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Terry Wacker is an experienced leader in customer success and support, currently serving as the Director of Customer Experience at Magnet Forensics since 2025. Previously, they held similar roles at Cisco, where they directed a team of 140 Customer Success Managers and developed initiatives that ensured effective adoption of services and products. Terry’s earlier career included significant positions at IBM Internet Security Systems and Internet Security Systems, Inc., where they led global customer support teams to enhance customer satisfaction. Additionally, they served as a Sergeant in the US Army, contributing to their strong leadership foundation.