Frances Santiago is an experienced healthcare professional with a Bachelor's degree in Health Care Administration from the University of Phoenix. Currently serving as a Specialty Services Navigator at Lyra Health since December 2018, Frances has successfully managed team operations and mentored staff, enhancing workflow and service quality. Prior roles include Team Lead and Reimbursement Case Manager at CareMetx, LLC, where responsibilities included overseeing team performance and facilitating patient access to therapies. Frances also worked as a Senior Reimbursement Consultant at AmerisourceBergen, providing exceptional support to providers and patients, managing a regional caseload, and ensuring compliance with HIPAA regulations.
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