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Rhonda McDonald-Taylor is a motivated business professional with extensive experience in operations management, including roles in call center management, process documentation, and project management. They worked at Qwest National Data CPE Operations and CenturyLink National Networks Operations Center, where they successfully led cross-functional teams and managed complex project initiatives. Currently, Rhonda holds a senior position at Lumen Technologies, focusing on operational objectives and financial analysis. They are pursuing a Bachelor's Degree in Political Management at Metropolitan State University and have completed Project Management Certification Training through the Project Management Institute.