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Juan Carlos (JC) De La Cruz is a results-driven customer experience and operations leader with over 20 years of experience in the telecommunications and technology sectors. They currently serve as a Senior Lead Program Manager at Lumen Technologies, focusing on business transformation and cost optimization through cross-functional collaboration. Previously, JC held positions at T-Mobile, where they managed global partnerships and led significant operational improvements, and at Valor Global, where they enhanced client satisfaction and retention through strategic consulting. Known for their collaborative leadership style, JC excels in building high-performing teams and leveraging data-driven insights to drive customer loyalty and operational excellence.