John Murdoch is a senior manager in operations with over 15 years of experience in IT and Managed Services, holding an ITIL Master certification. At Lumen Technologies, they led a global team of over 100 professionals, achieving significant improvements in customer satisfaction and operational efficiencies. Previously, they served as a NOC and Data Centre Team Lead at ICM and held various roles focusing on system administration and support. John earned a Bachelor of Arts in Education and Social Science from St Mary’s University.
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