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Ben Novey is a retired Lead Operations Service Manager at Lumen Technologies, having concluded their tenure in April 2024. They have extensive experience in the telecommunications industry, including roles as a Lead Operations Service Manager and Lead Post Sales Engineer at CenturyLink, as well as over three decades at Qwest where they supervised E911 installation and repair operations. Currently, Ben is engaged in freelance work. Throughout their career, they have consistently approached challenges with passion and a commitment to achieving successful outcomes.