Nathalia Miraldo is an experienced professional currently serving as the SMB Customer Performance and Growth Coordinator at Loggi since May 2018, where leadership of three multidisciplinary teams focuses on enhancing customer relationship journeys through digital operations, automation, and process improvement. Nathalia has a strong background in customer service, having previously managed teams and developed service processes as a Customer Relationship Supervisor, and has held analytical roles that emphasize negotiation and commercial strategy at CETEC - Technological Center of the Paulista Foundation. Educational achievements include an MBA in Leadership, Innovation and Management 4.0 from PontifÃcia Universidade Católica do Rio Grande do Sul and multiple qualifications in marketing and language proficiency.
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