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Philip Le Blond is currently the Assistant Operations Director at MUFG, having transitioned from the Head of Operations at Link Group, where they worked since 2009. With a strong focus on delivering service excellence, Philip is responsible for embedding a culture of professionalism and ensuring compliance with regulatory requirements such as GDPR, CASS, and MIFID II. Their key responsibilities include managing daily operations, overseeing people management, event planning, recruitment, and driving process improvements to enhance the customer journey.