Edem Gbesemete is an accomplished professional with extensive experience in customer service management and financial consulting. Currently serving as the Digital Support Centre Manager at Letshego since October 2020, Edem Gbesemete oversees digital customer service operations and has successfully implemented strategies to enhance customer satisfaction across various channels. Previous roles include Group Head of Customer Value Management & Customer Experience, where data analytics were utilized to improve customer engagement, and Managing Director at GoldAccess Co. Ltd., specializing in financial and management consulting. Edem Gbesemete has held multiple key positions in organizations such as Services Integrity Savings & Loans and Societe Generale Ghana, focusing on central operations, treasury, and trade finance. Edem Gbesemete holds a BA in Economics and Finance from The University of Manchester and a Ghana Securities Industry Certificate.