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Retail

Leroy Merlin

Leroy Merlin's headquarters in Lille, France

Agathe Monpays

Luca Bianchi

Franck Drecourt

Flávia Barros

The Product and Technology Development team at Leroy Merlin focuses on designing, developing, and enhancing innovative digital solutions and technological products to improve customer experience and streamline operations. Composed of specialists in product management, software engineering, and data architecture, the team collaborates to drive the company's digital transformation initiatives, ensuring that technology aligns with strategic goals while meeting customer needs effectively.

Product and Technology Development

The Marketing and Communications team at Leroy Merlin is responsible for enhancing brand awareness and customer engagement through strategic marketing initiatives and communication efforts. They focus on optimizing online presence via SEO, managing e-commerce sales, developing loyalty programs, and reinforcing employer branding to attract top talent. This diverse team collaborates to create impactful marketing strategies that drive business performance and foster customer satisfaction.

Marketing and Communications

The Data Analytics and IT team at Leroy Merlin focuses on leveraging data to enhance customer experience and operational efficiency. Their responsibilities include developing data-driven insights to inform business strategies, managing IT infrastructure and security, and supporting cross-departmental projects that enhance the digital experience for customers and employees alike. By integrating advanced analytics, machine learning, and cybersecurity measures, the team ensures that the company remains innovative and secure in a competitive retail environment.

Data Analytics and IT

The Human Resources and Talent Management team at Leroy Merlin focuses on developing and implementing strategies to attract, retain, and cultivate a skilled workforce. They oversee recruitment, employee development, and performance management, ensuring that the company's human capital aligns with its business goals. By fostering a positive workplace culture and promoting employee engagement, this team plays a crucial role in driving overall organizational success.

Human Resources and Talent Management

The Customer Experience and Service team at Leroy Merlin is dedicated to enhancing customer satisfaction through effective communication and support. This team focuses on understanding customer needs, managing their experiences across various channels, and implementing strategies to ensure a seamless and positive interaction with the brand. They leverage feedback and data to continuously improve service quality and drive customer loyalty.

Customer Experience and Service

The Leadership Team at Leroy Merlin is responsible for shaping the strategic direction of the company, driving performance across various regions, and fostering innovation in operations. Comprising executives from key areas such as finance, human resources, technology, and data analytics, they work collaboratively to enhance customer satisfaction and ensure the company remains competitive in the retail market. Their leadership aims to align corporate objectives with sustainable growth while leveraging data-driven insights to inform decision-making.

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Leroy Merlin

Org chart

Teams

Product and Technology Development

Marketing and Communications

Data Analytics and IT

Human Resources and Talent Management

Customer Experience and Service

Leadership Team

Offices

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Leroy Merlin

Org chart

Teams

Product and Technology Development

Marketing and Communications

Data Analytics and IT

Human Resources and Talent Management

Customer Experience and Service

Leadership Team

Offices

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