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Truc Nguyen, known as Ami, has extensive experience in customer service and training across various industries. At Air Asia Company Limited, Ami excelled as a Customer Happiness Executive, consistently achieving top KPIs. Previous roles included Customer Support Executive and Team Leader at Glass Egg, where Ami built foundational customer service training and guidelines. As a Senior Customer Experience Specialist at Grab, Ami specialized in managing service inquiries and training support agents, maintaining exceptional ratings throughout three years. Currently at Lazada, Ami serves in multiple roles, including Regional Training Improvement and Quality Management Manager, leading training initiatives across six countries and enhancing quality assurance processes. Truc Nguyen holds a degree in Hospitality Administration/Management from Saigon University.