Victoria Hanrahan is a seasoned professional in service delivery management with extensive experience in the IT sector. Currently serving as a Service Delivery Manager for Replication Services at Kyndryl since November 2021, Victoria previously held various roles at IBM from June 1999 to November 2021, including Service Delivery Manager for BCRS Rapid Recovery and GWA/AHE. Responsibilities included acting as a liaison for the Web Hosting organization, managing customer communication, capacity/performance issues, and leading a team in applications integration while also being involved in vendor coordination and customer satisfaction initiatives. Victoria holds a Master of Business Administration in Management from Marist University, a Master’s Certificate in Project Management from The George Washington University, and a Bachelor of Business Administration in Information Systems from Pace University.
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