Mark Chester James Tom is a dedicated IT Service Coordinator currently leading Global Outage Management at Kyndryl. With a Bachelor of Science in Electrical, Electronics and Communications Engineering from Saint Louis University, Mark has built a strong foundation in IT Service Management. Previously, Mark served as an Outage Management Specialist at EY and a High Severity Incident Manager at Hewlett Packard Enterprise, excelling in high-pressure environments and coordinating complex incident resolutions. Mark’s extensive experience reflects a commitment to fostering team success and optimizing service delivery through meticulous documentation and strategic communication.
Location
Metro Manila, Philippines
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