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Kees Zwarthoed is an experienced IT Manager and Product Owner for ServiceNow at Kyndryl, where they oversee a DevOps team developing and maintaining IT service management tools for the Dutch Ministry of Defence. Prior to this role, Kees held various leadership positions at ABN AMRO and IBM, focusing on service management processes and multi-vendor implementations across Europe and Asia. Kees has a strong educational background, including degrees in Electrical Engineering and Business Administration, as well as specialized training in Total Quality Management. Kees previously contributed to community service initiatives, raising funds for various charitable causes.