Vasilis Kontas serves as the Global Team Lead of Customer Support at Kpler since February 2023, where the focus lies on building a high-performing support team and enhancing customer satisfaction through collaboration across support, sales, and product development. Prior to this role, Vasilis was the Customer Support Team Leader at MarineTraffic, which was acquired by Kpler, and held several positions at Teleperformance from January 2017 to November 2022, including Senior Team Leader and Operations Team Leader, where new processes were designed to improve efficiency. Vasilis has a solid foundation in IT as a Network Engineer and System Administrator at Pharmaxis SA and as a Network Assistant at Inspot. Educational qualifications include an Entry Level Certification in Advanced Network Engineering by Cisco and a degree in Informatics Technician from the Public Institute of Technical Computer Applications.
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