Andreh Sarkees is an experienced professional in workforce management and analytics, currently serving as the Analytics, Workforce Management and Planning Manager at Kitopi since February 2022. In this role, Andreh leads a high-performance workforce management team overseeing 170+ agents and is responsible for headcount budgeting, workload forecasting, and staffing requirements to ensure operational excellence. Prior to Kitopi, Andreh held several positions at OSN from November 2011 to December 2022, including Senior Manager of Planning and Workforce Management, where responsibilities encompassed forecasting, scheduling, and developing actionable business cases. With a Bachelor's degree in Computers and Automated Control Engineering from Jami't Al-Ba'ath, Andreh has a strong background in business analysis and customer service.
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