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Wendy Cotler is a Senior Operations Manager at Key Bank and has over 16 years of banking experience in both Canada and the United States. Currently serving as an Assistant Vice President and Operations Department Manager for Consumer Loan Servicing, Wendy leads a team responsible for maintaining various consumer loan products while prioritizing customer service. Previously, Wendy held an Operations Supervisor role at First Niagara Bank and served as an Assistant Manager at Meridian Credit Union, where they contributed to sales and service operations. Wendy's diverse expertise encompasses team leadership, vendor management, and general ledger balancing.