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Carol Taylor has extensive experience in customer care and management, having served as a Customer Care Manager at Mears Group PLC from February 2004 to March 2017, where responsibilities included team management, training, stakeholder liaison, and service improvement initiatives. Taylor then transitioned to Keepmoat as a Customer Liaison Manager from March 2017 to February 2024, focusing on customer satisfaction, defect management, and collaboration with construction teams. Most recently, in February 2024, Taylor took on the role of Customer Service Representative at United Living Property Services, further contributing expertise in customer relations.