Luis Silveira is a seasoned Technical Support Engineer with extensive experience in IT support across various sectors. Currently, Luis works at Kaseya, specializing in Business Continuity and Disaster Recovery. Previous roles include Information Technology Support Specialist at NERDAPP, where support was provided globally, and Technical Support Engineer at Coupa Software, delivering L2 support for a Business Spend Management platform. Luis has a strong background in customer support, including a significant tenure at PayPal, addressing complex customer inquiries and fraud prevention. Additional experience includes roles at Tesco Mobile, bergfone, and CEGER, with a focus on technical support, customer service, and troubleshooting across multiple platforms. Luis holds a degree in Information Technology and several certifications in relevant fields.
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