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VJ (Vijayalakshmi) Manickam is an experienced professional with a strong background in customer experience strategy, program management, and data science education. VJ's career highlights include serving as a Total Customer Experience Strategist at Dell EMC, where VJ achieved significant improvements in customer satisfaction and engagement, and as a Global Director of Account Growth & Loyalty, leading cross-functional teams to enhance customer success. VJ's expertise also extends to Lean Six Sigma methodologies, having successfully implemented strategies for business growth during time as a Senior Consulting Program Manager. VJ's diverse experience includes roles at EMC Corp as a Process Manager and Principal Program Manager, and in academia as a Data Science Educator at Kaplan Higher Education. VJ holds multiple degrees and certificates in management information systems, business management, and design.